Understanding Planned Outages

At Southern Pioneer Electric, we strive to provide our consumers we serve the highest quality of service. This sometimes requires us to schedule outages to make improvements to our electrical infrastructure. These outages help ensure that our crews can work safely and efficiently by minimizing the risk for accidental contact with energized equipment.

No matter the repair, each begins with a plan of action. We must look at the number of meters affected by the damaged equipment, where these meters are located, the projected length of the restoration and whether crews can make the repairs while equipment is “hot” (energized). If power must be turned off, a planned outage will be scheduled outside of peak energy usage times. A scheduled power outage may be needed for new construction, maintenance and other reliability projects.

How will I know about a planned outage?

If a project requires the use of a scheduled outage, we will try to provide consumers with information before the projected outage time. Notifications will be shared through Southern Pioneer Electric’s Facebook page. Updates and restoration notices will also be posted to the page during the course of the restoration.

How long does a scheduled outage last?

The length of a scheduled outage will depend on the restoration required for the project. While we can’t give an exact length for the outage, we can often times give a predicted time for the repairs. If a scheduled outage does last longer than anticipated, we will provide notification to our consumers. This information will be posted on Southern Pioneer’s Facebook page.

What can I do to prepare for a planned outage?

Residential Consumers:

  • If you have any medical equipment that relies on electricity, be sure to follow any instructions outlined by your medical professional.
  • Ensure that all cellphones and mobile devices are fully charged BEFORE the outage.
  • Unplug sensitive electronics like computers, monitors, televisions and video game consoles.
  • Minimize fire hazards by taking time to turn off/unplug all heat producing appliances (stoves, space heaters, microwaves, toaster ovens, hair curlers, hot plates and scent diffusers.)
  • Avoid using a generator, unless absolutely necessary. Generators that are not properly installed can cause backfeeding and harm crews working on the line.
  • Keep opening refrigerator and freezer doors to a minimum.

Business Consumers:

  • Notify Southern Pioneer Electric if you plan on using a backup generator during the outage.
  • Notify employees and customers of your outage safety policies.
  • Unplug sensitive electrical equipment.
  • Once power is restored, turn on equipment in stages to avoid overloading circuits.