Notice of Account and Available Refund

Between March 28, 2012 and July 8, 2018, Southern Pioneer Electric Company charged a $3.95 transaction fee to customers that paid their monthly electric bill using an e-Check.  An e-Check is an electronic payment transacted via telephone or on-line using a checking account (the account and ABA number) as opposed to a credit/debit card or automatic withdraw.  The e-Check fee was not authorized under Southern Pioneer’s Rules and Regulations approved by the Kansas Corporation Commission (KCC).  As a result, the KCC ordered Southern Pioneer to refund the transaction fee to all customers who were charged for paying by e-Check.  During the month of April 2019, Southern Pioneer refunded the previously collected fees to all customers currently receiving electric service by way of a bill credit.  Former customers, who paid their electric bill with an e-Check between March 28, 2012 and July 8, 2018 and who are no longer receiving electric service, are also eligible for a refund.  Monies owed to these former customers have been placed in an interest bearing escrow account at the Grant County Bank and will be refunded to the former customers upon request. Please see the full list of those names below.  If you are on the list, please call 620-424-5249 to claim your refund, after which time a check will be issued for the money due.  Any refunds not claimed by May 5, 2020 will be paid to the State Treasurer pursuant to K.S.A. 58-3935(a)12 and K.S.A. 58-3951 to be held as unclaimed property. Inquiries after that date should be directed to the State Treasurer’s office.

Full List of Names Eligible for e-Check Refunds Here.