Southern Pioneer Electric Staff and board announce the temporary closure of its Liberal and Medicine Lodge offices to non-employees, until further notice. Consumers will be asked to conduct business over the phone (800-670-4381) or use the drive-up windows. Under the closure, Southern Pioneer Electric will no longer accept walk-up payments and will be adjusting office hours.
“The safety of our consumers and employees is at the forefront of our concern,” said Anita Wendt, vice president of energy services. “We know that the decision will serve as an inconvenience for many, but we feel that this will ensure that our staff is able to best serve consumers.”
Customer service representatives will be available to assist with calls and payments from 8 a.m. to 12 p.m. and 1 p.m. to 5 p.m., Monday through Friday. During this time, consumers will be encouraged to use one of the out-of-office payment methods outlined on Southern Pioneer’s website (southernpioneer.net).
“Consumers will have the option to make payments by phone, online, through SmartHub, traditional mail or more,” said Wendt. “The goal is to provide consumers with the flexibility to find a payment method that fits their needs. Consumers seeking assistance may call into either of our offices.”
Implementation of the closure is set to begin on March 18 and will continue until further notice. Southern Pioneer will continue to make announcements to consumers regarding the situation on Facebook and its website.