The Kansas Corporation Commission (KCC) has extended the public comment period regarding Southern Pioneer’s proposed rate adjustment. The deadline for comments has been extended to May 15 at 5:00 p.m. Consumers may click here to watch a video of the public hearing, access documents related to the application and to leave their comments.
In early 2020, Southern Pioneer Electric Company filed an application with the Kansas Corporation Commission requesting approval of a rate adjustment to better align its rates to the cost of providing service to both residential and business customers.
If Southern Pioneer’s application is approved, there will be a $1.20 per month increase in the Residential Service and the Municipal Power Service Customer Charge for each of the next three years. The Energy Charge for General Service Small customers will increase $0.00184 per kWh. There will be an off-setting reduction in the General Service Large Energy Charge.
As part of this application, Southern Pioneer is also requesting approval of two new rates. A Grid Access Charge is proposed for customers that, in the future, install their own source of electric generation behind the meter (also known as distributed generation facilities). The second proposal is a tariff to recover the cost to install and provide service for new Light Emitting Diode (also known as LED) lighting to replace less efficient or failing and obsolete traditional types of outdoor lighting such as security and street lighting.
In an effort to continue mitigating the financial hardships brought on by the COVID-19 pandemic, Southern Pioneer Electric has extended its disconnection moratorium for non-payment until June 1, 2020.
“We understand that customers are facing a potential financial hardship” said Anita Wendt, vice president of energy services. “We want to do everything in our power to help ease these burdens and assist our communities as we move forward.”
The moratorium does not dismiss the responsibilities of costumers to pay current or outstanding bills. Costumers are encouraged to continue paying their bills, as they are able. Customer service representatives are available to assist those who have questions about their bill, need to set up pay arrangements or wish to make payments. Customers who are signed up to have their bill automatically withdrawn (auto-pay) will continue to have funds applied to their bills.
Southern Pioneer Electric has also removed all penalties associated with late payment fees until further notice. Customers will receive a credit on their May bill for late fees accumulated in March and April.
“Southern Pioneer Electric is committed to our principle of being customer-focused; we are here to assist our customers and help them navigate these trying times” said Wendt. “We also encourage customers to continue utilizing our out-of-office payment methods, a full list of these options can be found on our website at southernpioneer.net”
Questions regarding the extension of the disconnect suspension or penalty removal may be directed to Southern Pioneer Electric by calling 1-800-670-4381. Southern Pioneer Electric will continue to keep customers informed about their mitigation efforts thought its Facebook page and website (southernpioneer.net).
Southern Pioneer Electric’s Liberal office will close for the remainder of the day, Friday, March 27, 2020 due to a water leak at our facility. The office will reopen Monday morning for customers to make payments at one of the drive-up windows. Customers may make payments over the weekend via one of the out-of-office methods available. Southern Pioneer offers online payment options at southernpioneer.net, via SmartHub and mobile bill pay through the SmartHub App. Customers can choose to make payments over the phone by calling 866-999-4505 and paying with a valid debit or credit card as well. Southern Pioneer Electric also accepts payments via MoneyGram. MoneyGram locations can be found at Dillon’s or Walmart. Customers will need to know their account number and the Southern Pioneer Electric receive code (16372).
Customers with questions may reach out to the customer service line at 800-670-4381.