Your Account

Establishing Electric Service

In order to establish electric service, a new customer must come to the office and speak with a Customer Service Representative to fill out an application and provide valid identification. Then a customer must provide a credit history or pay a deposit for electric service. Southern Pioneer accepts one of the following to establish credit history or a security deposit:

Credit Letter

A credit letter may be accepted from any utility (gas, electric, telephone) from the customer’s previous location. The credit letter must reflect 12 months of billing history with no more than three late payments. The security deposit is waived if the member’s credit history is satisfactory and meets Southern Pioneer customer criteria.

Contract Of Guaranty

A Southern Pioneer customer may become a guarantor for a new member. The guarantor’s liability shall not exceed the amount of the deposit. The security deposit for the new membership is waived upon the guarantor’s consent and creditworthiness.

Security Deposit

A security deposit may be paid in order to satisfy Southern Pioneer customer requirements to establish electric service. The security deposit may be paid in full upon application or divided over four billing cycles. A security deposit will be refunded, with interest, after one year if the member has no more than three late payments.

Southern Pioneer members may be required to provide security deposits for electric service if:

  • It has been established that the member has an unsatisfactory credit rating or has an insufficient credit history in which a credit rating may be based
  • The member has an outstanding, undisputed or unpaid service account with Southern Pioneer
  • The member has interfered, diverted, or used the service of any utility in an unauthorized manner

For complete details regarding Security Deposits, you can download and print a pdf document.

 

Account Maintenance

Request 12-month Service History

Southern Pioneer Electric Company has two locations to serve you. Services are available at the listed locations Monday-Friday 8 a.m. until 5 p.m.

Southern Pioneer Electric Company
PO Box 347
101 S. Main Street
Medicine Lodge, KS 67104-0347
Customer Service: 620.886.3151
Customer service toll free: 800.670.4381
Trouble or outages toll free: 866.668.8800
customerservice@southernpioneer.net

Southern Pioneer Electric Company
PO Box 1177
1490 General Welch Blvd
Liberal, KS 67905
Customer Service: 620.624.7433
Customer service toll free: 800.670.4381
Trouble or outages toll free: 866.668.8800
customerservice@southernpioneer.net

Southern Pioneer Electric Company
PO Box 430
1850 West Oklahoma
Ulysses, KS 67880
Phone: 800.670.4381
(Inquiries only, no electric bill payments or service orders)

Change Name on Account

Names may change on an account for a myriad of reasons: marriage, divorce, death, power of attorney, etc. Due to the legal nature of such a change, supporting documentation is required; therefore, please contact Southern Pioneer.

Change Telephone Number