Stop or Start Service
When applying for, transferring or disconnecting service, you are welcome to do so at any office location or begin the process online. If you or your representative are not able to come to the office, new account forms can be emailed or faxed to you. If these forms are not completed and presented in our office, they must be notarized as indicated on the form. These security measures are to help protect our members from identity theft.
Start Service
For a full overview of what a new customer will need, please see the link above or click here.
A new Southern Pioneer Electric customer must have the following when setting up a non-residential account:
- A positive photo ID.
- A security deposit or an irrevocable letter of credit
- Must fill out an Agreement for Electrical Service form (Provided at time of connection.)
If the customer does not have a positive ID, he/she must put up the full deposit and will have two (2) months to produce a positive ID and an additional two (2) months if the bill is kept current.
Transfer Service
If you are a current Southern Pioneer customer moving to another location in our service territory, come by one of our office locations. You will be asked to provide the following:
- Proof of identification – including your name, address and the last four numbers of your social security number.
- A disconnect date for current location.
- A connect date for new location.
- An updated billing address for your new location.
- If a deposit applies to your account, it may be transferred to your new address.
- Please keep in mind that you will receive a final bill for your current location. This final bill will include energy charges incurred from your last meter reading date through your scheduled disconnect date. Depending upon the length of time between these two dates your final bill at your current location may be higher than usual due to more days in this extended billing cycle to accommodate your move.
Disconnect Service
To disconnect your service, come by one of our office locations. You will be asked to provide the following:
- Proof of identification – including your name, address and the last four numbers of your social security number.
- Service disconnection date, please allow up to two business days for the service order to be fulfilled.
- A forwarding address for your final bill to reach you. This bill will reflect energy charges incurred from your last meter reading through the date of disconnection. It will also reflect a refund of your deposit if one was paid.