Your Account
Establishing Electric Service
In order to establish electric service, a new customer must come to the office and speak with a Customer Service Representative to fill out an application and provide valid identification. Then a customer must provide a credit history or pay a deposit for electric service.Southern Pioneer accepts one of the following to establish credit history or a security deposit:
Credit Letter
A credit letter may be accepted from any utility (gas, electric, telephone) from the customer’s previous location. The credit letter must reflect 12 months of billing history with no more than three late payments. The security deposit is waived if the customers credit history is satisfactory and meets Southern Pioneer membership criteria.
Contract Of Guaranty
A Southern Pioneer customer may become a guarantor for a new customer. The guarantor’s liability shall not exceed the amount of the deposit. The security deposit is waived upon the guarantor’s consent and creditworthiness.
Security Deposit
A security deposit may be paid in order to satisfy Southern Pioneer customer requirements to establish electric service. The security deposit may be paid in full upon the customer application or divided over four billing cycles. A security deposit will be refunded, with interest, after one year if the customer has no more than three late payments.
Southern Pioneer customers may be required to provide security deposits for electric service if:
- It has been established that the customer has an unsatisfactory credit rating or has an insufficient credit history in which a credit rating may be based
- The customer has an outstanding, undisputed or unpaid service account with Southern Pioneer
- The customer has interfered, diverted, or used the service of any utility in an unauthorized manner
For complete details regarding Security Deposits, you can download and print a pdf document.
Account Maintenance
Request 12-month Service History
Southern Pioneer has two locations to serve you. Services are available at the listed locations Monday-Friday 8 a.m. until 5 p.m.
Southern Pioneer Electric Company
PO Box 347
101 S. Main Street
Medicine Lodge, KS 67104-0347
Customer Service: 620.886.5100
Customer service toll free: 800.670.4381
Trouble or outages toll free: 866.668.8800
customerservice@southernpioneer.net
Southern Pioneer Electric Company
PO Box 1177
1490 General Welch Blvd
Liberal, KS 67905
Customer Service: 620.624.7433
Customer service toll free: 800.670.4381
Trouble or outages toll free: 866.668.8800
customerservice@southernpioneer.net
Southern Pioneer Electric Company
PO Box 430
1850West Oklahoma
Ulysses, KS 67880
Phone: 800.670.4381
(Inquiries only, no electric bill payments or service orders)
Change Name on Account
Names may change on an account for a myriad of reasons: marriage, divorce, death, power of attorney, etc. Due to the legal nature of such a change, supporting documentation is required; therefore, please contact Southern Pioneer.