Consumer Notice Regarding Automated and SmartHub Payment Methods

Southern Pioneer Electric encourages consumers making payments through its automated payment phone number or SmartHub application to review their saved payment methods before utilizing them. Southern Pioneer Electric’s payment platform received a general software update. This update has caused some consumers to experience issues with the system pulling payment information from old or expired payment methods, leading to disconnections.

Consumers should ensure their accounts include their most up-to-date method of payment and delete any expired payment methods. Additionally, consumers who have utilized these payment methods should consider confirming their payment has been processed successfully.

Again, the malfunction is due to a platform update. All information pertaining to consumers and their accounts is secure.

Questions and account information may be addressed by speaking with a member of our customer service team. Please call 1-800-670-4381 during regular business hours (M-F, 8 a.m. – 5 p.m.)