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July 29, 2022
Southern Pioneer Electric encourages consumers making payments through its automated payment phone number or SmartHub application to review …
July 19, 2022
On Monday, July 18, Southern Pioneer Electric was notified that Southwest Power Pool’s (SPP) grid conditions had evolved …
June 20, 2022
Summer will not officially arrive until June 21, but we all know that Mother Nature doesn’t adhere to …
February 2021 Storm Uri Charge
On March 17, 2022, Southern Pioneer Electric received the formal order from the Kansas Corporation Commission (KCC) allowing it to implement the proposed billing adjustment plan for 2021 Winter Storm Uri. Southern Pioneer will issue its storm recovery charge on bills starting in May 2022. Learn more about the recovery charge here. Or contact our customer service team.
KCC Complaint Procedure
The goal of your local electric company is to provide you the very best electric service possible at the least cost practical.
It is the practice of your electric company to work closely with its consumers in resolving any disputes or complaints regarding electric service. We are required to follow specific rules and regulations on file and administered by the Kansas Corporation Commission (KCC). A copy of these rules is on file with the KCC and at your electric company’s office.
In some instances, however, you may have a complaint against your local electric company which cannot be resolved to your satisfaction. In this instance, you have a right to contact the KCC Consumer Protection Office or file a formal complaint with the KCC.