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March 26, 2021
In March Southern Pioneer Electric Company (“Southern Pioneer”) submitted a proposed distribution rate (billing) adjustment plan to the …
February 19, 2021
This week’s unprecedented event, which created outages and significant price spikes across a 14-state region, will continue to …
February 18, 2021
Thank you to all of our consumers who worked to conserve energy this week. We are no longer …
KCC Complaint Procedure
The goal of your local electric company is to provide you the very best electric service possible at the least cost practical.
It is the practice of your electric company to work closely with its consumers in resolving any disputes or complaints regarding electric service. We are required to follow specific rules and regulations on file and administered by the Kansas Corporation Commission (KCC). A copy of these rules is on file with the KCC and at your electric company’s office.
In some instances, however, you may have a complaint against your local electric company which cannot be resolved to your satisfaction. In this instance, you have a right to contact the KCC Consumer Protection Office or file a formal complaint with the KCC.