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Southern Pioneer News

February 2021 Storm Uri Charge

On March 17, 2022, Southern Pioneer Electric received the formal order from the Kansas Corporation Commission (KCC) allowing it to implement the proposed billing adjustment plan for 2021 Winter Storm Uri. Southern Pioneer will issue its storm recovery charge on bills starting in May 2022. Learn more about the recovery charge here. Or contact our customer service team.

KCC Complaint Procedure

The goal of your local electric company is to provide you the very best electric service possible at the least cost practical.

It is the practice of your electric company to work closely with its consumers in resolving any disputes or complaints regarding electric service. We are required to follow specific rules and regulations on file and administered by the Kansas Corporation Commission (KCC). A copy of these rules is on file with the KCC and at your electric company’s office.

In some instances, however, you may have a complaint against your local electric company which cannot be resolved to your satisfaction. In this instance, you have a right to contact the KCC Consumer Protection Office or file a formal complaint with the KCC.

Learn more