FAQs
Q: How do I pay my bill?
A: Customers have several options to choose from to pay your bill. Be sure to include the bottom portion of your bill with your payment.
Pay Online or at a Kiosk Station
Southern Pioneer Electric consumers can make payments with an e-check or valid MasterCard, VISA, Discover credit or debit card. To pay your bill online, simply create or login to your online energy account. Kiosk stations are available at all 3 of our office locations. You can use a valid Visa, MasterCard or Discover debit or credit card.
Pay By Phone
To pay your bill by phone call 866.999.4505 and follow the operator prompts. You can use your checking account or valid Visa, MasterCard or Discover debit or credit card. This service is available 24 hours a day, 7 days a week!
Automatic Bank Draft
Tired of having to remember to pay your electric bill every month? Southern Pioneer Electric offers a convenient alternative. You may make your payment automatically by signing up for Automatic Bank Draft. You will receive a statement each month from Southern Pioneer Electric to let you know how much your bill is, so you can record the amount in your checking or savings account record.
To start Automatic Bank Draft, you must follow these instructions:
- Click here for the application form.
- Complete the form and return it to Southern Pioneer.
- A voided check will need to accompany your complete form
Traditional Mail
Your monthly bill from Southern Pioneer may be paid by mail. Return envelopes are included with your monthly billing statement. Be sure to include the bottom portion of your bill with your payment.
Pay in Person
Payments may be made in person at the Southern Pioneer Electric office. Office hours are Monday-Friday, 8:00 a.m.-5:00 p.m.
Q. When will my power be cut off for non-payment?
A. Accounts are subject to disconnection after the due date. The only way to guarantee there is no interruption in service due to non-payment is to remit your payment in full by the due date. Failure to receive your bill does not relieve obligation to pay or entitle the member to an extension of the due date. Bills are mailed out each month; if you do not receive one please contact our office and new bill will be mailed out. Balances can be checked on our website or by calling our office.
Q: Who should I call if I have billing questions?
A: If you have any questions regarding your Southern Pioneer bill, please contact us at 800-670-4381. A customer service representative will be available to assist you Monday through Friday, from 8:00 a.m. to 5:00 p.m.
Q: What is a late payment penalty?
A: A charge assessed for paying your bill after the due date.
Q: Why was I assessed a late fee?
A: Late fees are assessed if your payment is not received in full by the due date on your bill.
Q: Where is my account number located on my bill?
A: If you are looking at your bill, your account number is located just below your name and mailing address. It is on the left hand side, approximately 2/3 down the page.
Q: What is the delivery charge listed on my bill?
A: This per-kWh charge covers the costs of delivering power to your home and maintaining the equipment and wires that carry the electricity.
Q: What is the energy cost adjustment listed on my bill?
A: It is a line item on your bill that reflects the monthly difference in the cooperative’s cost of purchasing wholesale power and the amount included in the retail rates. The energy cost adjustment reflects the difference between actual costs for energy and the energy costs that were built into base rates. This charge changes monthly to accommodate fluctuations in wholesale power costs.
Q: Why did I get a bill that is printed in red ink? My normal bills are printed with green ink.
A: If your bill is past due, you will receive a bill printed in red ink. As soon as the due date is past, our system automatically generates a letter (with red ink) to notify our consumers of a past due bill.
Q. Who do I call to have the underground power lines located on my property?
A. One toll-free call to your local One Call Center gets the process going to have all of the utilities in your area located. Dial 811 from anywhere in the country to be connected. Failure to do so before digging can bring about stiff penalties, fees, and repair costs. For more information visit www.call811.com.
Q. In addition to my energy usage, what charges/fees will I see on my bill?
A: You will see a monthly usage fee (if applicable), energy usage charge, charges set by the Kansas Corporation Commission (KCC) that go to your utility and any applicable taxes.
Q: Can I add someone to my account, like my spouse or a roommate?
A: Our customer accounts are typically under one primary account holder. You may add an additional contact person to the account, however. That person will have the same capability as the account holder to request information.
Q: What is a kilowatt-hour (kWh)?
A: A kilowatt-hour (kWh) is a unit of measurement for electricity usage over a period of time. One kWh is equal to using 1000 watts of power for one hour.
Q: Can I speak with someone in Spanish? (¿Puedo hablar con alguien en español?)
A: Yes, you can speak to one of our Spanish-speaking representatives by dialing 800-670-4381 and asking for a Spanish speaking customer service representative.
Q. Where should I plant trees to avoid branches becoming entangled in power lines?
A. Taller trees, such as maples, oaks, spruces and pines, should be planted at a distance of 50 feet or more from overhead utility lines to avoid high branches overhanging the line or toppling into the line during storms. If you must plant trees within 20 feet to either side of power lines, plant species that will not exceed 25 feet in height, such as redbuds and dogwoods.
Q. Why does the company trim trees?
A. Trees and/or tree limbs growing too close to power lines can fall during storms and break utility lines; thereby, causing an outage.