Southern Pioneer Electric is currently conducting a customer satisfaction. This survey will be conducted over-the-phone and online. This survey will help us ensure that we are meeting the expectations of our customers.
Representatives from the National Rural Electric Cooperatives Association (NRECA) Marketing Research Service will be contacting customers on Southern Pioneer’s behalf to ask a series of questions. Questions on the survey may include customer service, outages and restoration, renewable energy and other issues related to Southern Pioneer. These calls will not collect any personal information that includes your energy service account number or payments. Surveys are expected to last less than 10 minutes.
We encourage customers to provide their feedback. By answering this survey, you provide us with valuable insight that helps us serve you better. Customers with questions or concerns may call our office during regular business hours (M-F, 8 a.m. – 5 p.m.) at 1-800-670-4381.