Southern Pioneer Electric’s updated office is now open for consumers. Consumers needing assistance in regards to their service or in making payments may now visit 1490 General Welch blvd., in Liberal. Since early 2019, employees in Liberal have been working out a temporary office location while renovations of the facility were underway. Now, employees hope to have more room to better serve those in Liberal and the surrounding areas.
All in office payment options are now available for consumers and questions regarding the move may be directed to Southern Pioneer Electric (620-624-7433).
Southern Pioneer Electric will be closed Jan. 20 and Jan. 21 to move from its temporary location to its updated office at 1490 General Welch Blvd., in Liberal. During that time, consumers will be unable make payments at both Liberal locations. Please visit here to see payment options available during this time. Customer service representatives will be available by calling 800.670.4381 and outages may be reported through the SmartHub mobile app or by calling 866-668-8800. Our updated office is scheduled to be open on Jan. 22. We hope that you’ll come by and allow us to better serve you in our new space!
Southern Pioneer Electric Company has filed an application with the Kansas Corporation Commission (KCC) requesting approval of a rate adjustment to better align its rates to the cost of providing service to both residential and business customers.
If you missed the public hearings on January 6, there is still time to submit a comment to the KCC. Comments will be accepted until 5 p.m. on April 1. The Commission welcomes and encourages public input on utility cases. Click here to make a public comment, watch a video of the public hearing and access other documents related to the application. You can also call the KCC’s Office of Public Affairs and Consumer Protection at 1-800-662-0027.
If Southern Pioneer’s application is approved, there will be a $1.20 per month increase in the Residential Service and the Municipal Power Service Customer Charge for each of the next three years. The Energy Charge for General Service Small customers will increase $0.00184 per kWh. There will be an off-setting reduction in the General Service Large Energy Charge.
As part of this application, Southern Pioneer is also requesting approval of two new rates. A Grid Access Charge is proposed for customers that, in the future, install their own source of electric generation behind the meter (also known as distributed generation facilities). The second proposal is a tariff to recover the cost to install and provide service for new Light Emitting Diode (also known as LED) lighting to replace less efficient or failing and obsolete traditional types of outdoor lighting such as security and street lighting.